Why Self-Funded Companies Shine: The BriteBiz Story

Events . 3 min

July 9, 2024

Podcast Guest

Eamon Crosby

Co-Founder & CEO BriteBiz

In today’s business world, the spotlight often shines on tech companies that secure multi millions in venture capital (VC) funding. Yet, many successful companies, like BriteBiz, have chosen a different path: self-funding. From day one, BriteBiz has been entirely self-funded, initially by its three founders, and then through successful organic customer growth. This approach has shaped our company values, our focus, and how we serve our customers.

We know of other companies that have taken on VC Debt of up to $500M to fuel grwoth. Being a self funded company allows you to lead a company in a totally different way. Here’s why we believe self-funded companies have distinct advantages over those reliant on venture capital.

1. Customers Are the True Boss

When a company is self-funded, it’s the customers who drive the business, not venture capitalists. At BriteBiz, this means our primary goal is to deliver solutions that truly address our customers’ needs. Our customers are our partners, and their feedback shapes our product and service evolution.

In contrast, VC-backed companies often face pressure from investors to prioritize rapid growth and returns, sometimes at the expense of customer satisfaction. For us, success is measured by how well we solve problems for our customers, not by quarterly investor reports.

Anytime I read in the press about a company celebration of VC funding, I think, there goes control of not just the founders and stakeholders, but also the customers. It is no longer customer focsed, or indeed no longer founder focused or led, the primary focus is to 10x or 20x the VC funding.

At BriteBiz, we are a customer - product led company.

2. Freedom to Innovate

Self-funding gives us the freedom to innovate and experiment without external constraints. We are 100% led by our customer requests. We don’t have to justify every decision to a board of investors or pivot based on market trends that favor investor interests. This autonomy allows us to stay true to our mission and focus on long-term value rather than short-term gains.

At BriteBiz, this independence means we can listen directly to our customers and make adjustments that align with their needs, not just what looks good on a pitch deck.

3. Sustainable Growth

Self-funded companies grow sustainably, building on a solid foundation rather than relying on external cash injections. For BriteBiz, this has meant scaling at a pace that’s manageable, ensuring we maintain high-quality service and robust infrastructure as we expand.

VC-backed companies, on the other hand, often pursue hyper-growth, which can lead to burnout, poor customer service, or instability when the funding runs out. By staying self-funded, we focus on building a business that’s here for the long haul.

Eamon Crosby & Emma Killian, Co-founders

4. Aligned Values and Vision

One of the biggest challenges for VC-backed companies is balancing the vision of the founders with the demands of investors. Often, investors push for strategies that prioritize profitability over the company’s original mission.

At BriteBiz, our values and vision remain unwavering. Every decision we make is driven by our passion for delivering exceptional customer experiences and innovative solutions. There’s no conflict between what’s best for our customers and what’s best for the company.

5. Building Real Relationships

When a company is self-funded, every customer relationship matters. At BriteBiz, we’re not just another SaaS provider; we’re a partner in your success. This focus on relationships fosters trust, loyalty, and a deep understanding of our customers’ industries.

VC-backed companies often have aggressive sales targets that prioritize acquisition over retention. Our self-funded approach allows us to focus on nurturing long-term partnerships rather than chasing the next big deal.

6. Staying Agile and Adaptable

Without the red tape of investor approvals, self-funded companies can remain agile and responsive. If a customer needs a specific feature or a market shift requires a change in strategy, we can act quickly. This agility has been a cornerstone of BriteBiz’s success.

VC-backed companies, bound by investor expectations and multi-year growth plans, often struggle to pivot or adapt quickly. For us, the ability to respond swiftly to customer needs is a competitive advantage.

Eamon Crosby & Emma Killian with Rod Drury, Founder of Xero.com

7. Ethical & Sustainability Reasons

When a company is owned by VC's, your money is being controlled by VC's. Many of the VC's in the world have very questionale ethical and sustainability issues. So you do not really know where your money is going to, its ethical or environmental impact. With BriteBiz, we have a very defined ethical and sustainability standards. We use funds to fuel the growth of the company, not to feed VC's and their associated investing parties. We donate a certain percentage of our profits to charity each year.

The BriteBiz Difference: Self-Funding in Action

At BriteBiz, we’re proud to be self-funded. This approach has empowered us to:

  • Put customers first: Every decision revolves around delivering value to our customers.
  • Remain independent: Our growth is guided by our vision, not external pressures.
  • Build for the future: Sustainability, not short-term profit, drives our strategy.

When you choose BriteBiz, you’re partnering with a company that prioritizes you, listens to your feedback, and evolves based on your needs. Our customers are our investors, and your success is our ultimate goal.

Conclusion: Why Self-Funding Matters

The choice between VC funding and self-funding isn’t just about finances; it’s about philosophy. Self-funded companies like BriteBiz are built on principles of independence, customer-centricity, and long-term growth. While VC-backed companies may grab headlines, we believe the true measure of success is delivering exceptional value to those who matter most: our customers.

More and more we are talking about our position as a self funded company, and why it matters.

Thank you for being part of our journey. At BriteBiz, you’re not just a customer—you’re our partner in success.

Eamon Crosby talking with Kelly Chandler, Venue Consultant.

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